Business Management Articles

You’ve no doubt run into that strange species. They’re the creatures who arrive at work every day with a smile on their faces, raring to tackle any challenge. They sit in an office, just as you do. They receive a paycheck, just as you do. But something about them is so radically different.

Your core values, your vision, your mission statement - whatever it is that is at the heart of your company - needs, to put a huge emphasis on the customer.

You would think that the reason I put the 6 inch by 1-1/2 inch sign below on the mirror in the bathroom is to keep the bathroom clean right?...

Research shows that 95% of New Year’s resolutions are distant memories, with very little change to show for them. Perhaps you have wanted to be more productive at work, receive a promotion, or simply upgrade your profession. This article tells you how small micro-actions can make the difference.

Quick- list all the assets of your business in their order of cash value - your buildings, your equipment, your inventory, your personnel, your account receivables, your unique products, etc., etc. Which are more valuable then the others?

Let Your Clients know YOUR Expectations. At my company, we make mistakes. We spend lots of time and money to make..

How to Manage Employee Retention. Empower your employees to make decisions and they’ll continue to be happy productive..

Can you really get 11 Customer Service Lessons from one phone call? Discover how just 1 phone call your clients make to your business can efftect them 11 different ways.

How To Take Care of Upset Customers.
Does your company have a system in place to take care of angry or upset, even ridiculous customers? If not, read this article and implement immediatly!

How to use the inner workings of cults to grow and maintain your business and your social network.